Answers grounded in your business
Train it on approved services, policies, FAQs, website pages, and knowledge content so answers reflect your business. If it lacks a reliable answer, it can be instructed to route the question to your team.
Give every website visitor a fast, helpful first response. This AI assistant can understand questions, collect the details your team needs, guide customers toward booking, start follow-up, and bring a person in at the right moment.
Transparent monthly price for the website chat assistant. Any channel, messaging, or usage charges are reviewed before activation.
This is conversational automation built to do useful work. It responds naturally, gathers what matters, and can take configured actions in the systems your business already uses.
Train it on approved services, policies, FAQs, website pages, and knowledge content so answers reflect your business. If it lacks a reliable answer, it can be instructed to route the question to your team.
Collect names, email, phone, address, service requested, timing, location, budget, and custom intake details, then save supported fields to the customer record.
Check a connected calendar, offer available slots, book appointments, send booking links, and—when enabled—help customers cancel or reschedule.
Trigger configured workflows for owner alerts, follow-up, lead routing, contact updates, tagging, or pipeline movement after a conversation reaches a defined outcome.
Hand off a conversation for human review, stop or pause automated replies, or transfer a customer to another agent or process when the situation calls for it.
Set its voice, instructions, boundaries, goals, and multi-step conversation paths. Test the experience and adjust it before enabling automatic responses.
Depending on what your account and business need, the assistant can support these connected customer-service jobs.
Website chat is the focus of this offer. HighLevel can also support channels such as SMS, email, Facebook, Instagram, WhatsApp, and live chat when each channel is connected and configured.
Build training from business information and approved knowledge sources. Define what it can answer, what it should ask, and what to do when it does not know.
Collect service preferences, location, urgency, budget range, and other details through a conversational, multi-step intake instead of a long static form.
Check calendar availability and book the right appointment path. More advanced setups can route between calendars, trigger post-booking workflows, and handle changes.
Launch a configured workflow after an inquiry, booking, or qualification step. Add follow-up, alert staff, route the lead, or update CRM records as configured.
Choose where automation pauses, when a conversation should be handed over, and which cases need a person. Your team can review, take over, and continue the conversation.
Offer a first response to website visitors outside the moments your team can get to the inbox.
Gather the details your team needs in a consistent order, and keep the conversation tied to a real contact.
Route a request, support booking, send an alert, or hand it to a person through configured actions.
The latest BLS national median wage for a customer service representative is $21.53 per hour. BLS reports a median annual wage of $44,770 in wages before benefits and other employment costs. The $129/month plan is $1,548 a year—a difference of about $43,222 against that wage-only benchmark.
This is an illustrative comparison, not a promise of savings or a like-for-like replacement for an employee. Actual savings depend on your inquiry volume, setup, usage, and how much routine work the assistant handles. The wage benchmark excludes employer benefits, payroll taxes, hiring, training, equipment, and coverage. The assistant supports your team; people remain essential for judgment, exceptions, and relationship care.
No. The assistant can take on configured, repeatable first-response work. People remain central for nuanced decisions, exceptions, sensitive situations, and relationship care. The labor comparison is a wage benchmark, not a guaranteed savings claim.
$129/month is the listed recurring price for the website chat assistant. Before activation, we confirm the approved knowledge, lead fields, actions, implementation scope, any one-time setup, and any third-party or usage charges in writing.
No. Website chat is the focus of this offer. Channels, appointment calendars, CRM actions, workflows, and advanced routing must be connected, configured, and tested; some may involve separate usage or provider costs.
Its instructions and training can set boundaries for when it should answer and when to say it does not have the information and route the customer to a person. We test important questions and handoff behavior before launch.
Yes. HighLevel supports a Suggestive mode in which your team reviews drafts, as well as Auto-Pilot for automatic replies. The launch mode is agreed after testing.
We map common customer questions, test expected and unknown questions, check lead capture and actions, then confirm the agreed service is operational before launch.
Bring your website, your most common inquiries, and the actions you want to happen after a conversation. We’ll map a customer experience around your real process.
Talk through your $129 plan ↗Clicking opens the request form in a new tab. No paid subscription is created by submitting an inquiry.
Capability list reflects HighLevel’s published Conversation AI documentation as of October 2026. Feature availability varies by account, channel, plan, configuration, and release. BLS wage data is a U.S. national median for May 2025.